Frequently asked questions

FAQ

How long will it take to receive my purchase?

In an effort to avoid over production, all items in the shop are made to order and shipped directly from manufacturers. For that reason, please allow up to 3 weeks for delivery.

Do you donate any profits to charities or mutual aid funds?

Yes! I donate 10% of profits to my local abortion fund, the Chicago Abortion Fund, every other month. In a public Instagram post, I share the donation receipt and breakdown of how the donation amount was calculated. I also have a few fundraiser products from which 100% of the profits are donated to specific organizations and funds. You can find them all under the Fundraisers page.

Do you ship outside of the United States?

Yes! International shipping is now available for most international countries. All international customers are responsible for import taxes and duties.

Because a majority of my products ship directly from the manufacturer, there are a handful of countries that I cannot ship to at this time:

  • Afghanistan
  • Burkina Faso
  • Central African Rep
  • Comoros
  • Congo
  • Cuba
  • Djibouti
  • Equatorial Guinea
  • Iran
  • Iraq
  • Israel
  • Kosrae
  • Liberia
  • North Korea
  • Rwanda
  • Sierra Leone
  • Somalia
  • South Africa
  • Syria
  • Tinian
  • Truk
  • Yemen

What is your return policy?

We have a 14 calendar day return policy for all products and return requests will not be accepted for orders placed by mistake. 

If you find any product to be defective, we will either send over a replacement or issue a refund for the product.

To start a return, send an email to support@moonymade.co with 'RETURN' and your order number as the subject line, and describe the reason for your return. We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return via email will not be accepted, and rejected items will be sent back to the original shipping address at the customer’s expense.

Please note that sale items are not eligible to be returned.

Moonymade reserves the right to reject any returned product that does not comply with our return policy.

What is your exchange policy?

We have a 14-day exchange policy for all regular priced products. Exchange requests will not be accepted for orders placed by mistake.

To start a return, send an email to support@moonymade.co with 'EXCHANGE' and your order number as the subject line, and describe the situation. If your request is accepted, we will send you instructions on how and where to send your package. Items sent back to us without an approved exchange request will not be accepted.

Are you available for commissions?

I am available for a limited number of freelance design projects! If you would like to work with me, please email me at hello@moonymade.co.

Do you offer wholesale?

If you are interested in wholesale, please send an email to wholesale@moonymade.co.